Support
Support
Help with Nocturne AI products. Most questions land in one of the sections below — if not, reach out directly.
Nexus Memory
A browser extension that gives Claude, ChatGPT, Gemini, and Perplexity persistent memory and fact-verification. Conversation content stays on your device — see Privacy Policy for details.
Installation & setup
- Install from the Chrome Web Store.
- Click the extension icon to open settings and dashboard.
- Grant permissions for the AI platforms you use.
- Conversations are captured automatically and stored locally.
Common issues
Extension not capturing conversations?
- Refresh the AI platform page.
- Confirm the extension is enabled.
- Make sure you're on a supported platform (Claude, ChatGPT, Gemini, Perplexity).
Memory suggestions not appearing?
- The system needs at least 3–5 conversations to build context.
- Check your importance-scoring settings in the dashboard.
- Verify that memory retrieval is enabled in settings.
Storage issues?
- Nexus Memory uses IndexedDB for local storage.
- Export and back up your memories from the dashboard.
- Use consolidation settings to clear older memories.
CheerBanq
CheerBanq has its own support, privacy, and terms. For account questions, billing, or product help, visit cheerbanq.com.
Aura
Aura is a custom GPT for psychographic brand analysis. It runs entirely inside ChatGPT — there's no separate account or install.
Contact
General support
Privacy & data requests
privacy@nocturneai.net
data-requests@nocturneai.net
Legal inquiries
Licensing, research, or press
Mailing address
Nocturne AI LLC
29540 Copper Crossing
Bulverde, Texas 78163
We typically respond within 24–48 hours.
Documentation
Research whitepaper →
The Digital Genome System, Nexus Memory architecture, and AIMEB benchmarking framework.
Privacy Policy →
How we collect, use, and protect personal information across Nocturne AI products.
Terms of Service →
Terms governing use of Nexus Memory and the Nocturne AI website.